Our Customer Services

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work”

IN CASE OF FIRE – CALL 911.
Emergency Maintenance:
24-Hour service for emergencies only is available by calling your leasing office and following the prompts for the emergency pager. You will prompted to leave a message; be sure to provide your name, building number and apartment number, your telephone number and the nature of the emergency. Only problems with water leaks/overflow, lack of heat, smell of gas, no electric power, loss of refrigeration, toilet stoppages or possible fire hazards constitute maintenance emergencies. If maintenance is called out and a true emergency does not exist, the Resident will be billed for the employee’s time. Residents will also be billed if the emergency is found to have been caused by the action or negligence of a Resident or their guest.

Maintenance:
Requests for maintenance must be submitted to the Management office. Maintenance is performed weekdays between normal business hours. It is not possible to schedule specific appointments for maintenance services. It is the responsibility of the resident to call in maintenance problems as soon as they occur. If a problem becomes worse due to the residents failure to notify the landlord, the resident may be billed for the additional repairs needed, including added labor costs. Residents will also be billed if the maintenance repair is found to have been caused by the action or negligence of a Resident or their guest.